Delivery & Returns

Delivery Policy

It is the policy "DoggyDuvets" that upon receipt of an order, we aim to send out the product/s purchased to the customer within three to seven working days of confirmation of payment for that order. Customers will be notified within three working days if there are any anticipated delays in the despatch of there order.We currently use "My Hermes"as our "Preferred Couriers".

Returns Policy

DoggyDuvets Full Money Back Guarantee " Your purchase is totally risk free  and fully protected and with the full benefit of or "no questions asked, no quibble, cast iron, bullet-proof 7 day money back guarantee." Upon receipt by us of returns we will provide a full refund of the purchase price within 28 days.You may keep any bonus items received and still be entitled to a full refund of the price.Postage and Packaging costs are not refunded.

Statutory Rights

Your right to cancel an order or return an item does not affect your right to reject faulty goods.If you do receive a faulty item, please return it to "DoggyDuvets" for a full refund or replacement.If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them.

When you order from us online, you are entitled to a "cooling off" period when you can return your goods for a full refund of the purchase price. Our cooling off period is 7 days, which includes any statutory cooling off period.

If you paid by cheque we will refund the price by cheque within 28 days. If you paid by card, the card you used will be refunded within 28 days. If you paid by Paypal, your Paypal account will be refunded within 28 days.